Privacy Policy

1. Information We Collect

At RapidRemit, we collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.

Information You Provide

• Account registration information (name, email address, phone number)
• Financial information necessary for transaction processing
• Communication preferences and contact details
• Customer support inquiries and feedback
• Identity verification documents as required by law

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Transaction data and processing information
• Location data (with your consent)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, as well as to protect our users and comply with legal obligations.

Primary Uses

• Processing and facilitating financial transactions
• Verifying your identity and preventing fraud
• Providing customer support and responding to inquiries
• Sending important service notifications and updates
• Improving our services and developing new features
• Complying with legal and regulatory requirements

Marketing and Communications

With your consent, we may use your information to send you promotional materials, newsletters, and other marketing communications. You can opt out of these communications at any time.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our platform, conducting business, and serving our users. These providers are contractually obligated to protect your information.

Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

4. Data Security

We implement industry-leading security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures

• End-to-end encryption for all sensitive data
• Multi-factor authentication and access controls
• Regular security audits and penetration testing
• Secure data centers with 24/7 monitoring
• Employee training on data protection best practices
• Incident response procedures and breach notification protocols

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We continuously work to improve our security practices.

5. Your Rights and Choices

You have certain rights regarding your personal information, and we provide you with tools to exercise these rights.

Access and Correction

You can access, update, or correct your personal information through your account settings or by contacting our support team.

Data Portability

You have the right to request a copy of your personal information in a structured, commonly used format.

Deletion

You can request deletion of your personal information, subject to certain legal and business requirements.

Marketing Opt-out

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or updating your preferences.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content.

Types of Cookies

• Essential Cookies: Necessary for the basic functionality of our services
• Performance Cookies: Help us understand how you interact with our platform
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookie settings through your browser preferences, though disabling certain cookies may affect the functionality of our services.

7. International Data Transfers

RapidRemit operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

Safeguards

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions for certain jurisdictions
• Certification under recognized privacy frameworks
• Regular compliance assessments and audits

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention Periods

• Account information: Retained while your account is active and for a reasonable period thereafter
• Transaction data: Retained as required by financial regulations (typically 7 years)
• Marketing data: Retained until you opt out or request deletion
• Support communications: Retained for 3 years for quality assurance purposes

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through our platform or via email.

Your continued use of our services after any changes indicates your acceptance of the updated policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to addressing your privacy concerns promptly and will respond to your inquiries within 30 days.